This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results…

As a Clinical Support Specialist, you will educate clinical patient trainers and patients on the use of our respiratory health products in the home setting. This is where your expertise helps people. You will be responsible for completing patient focused clinical calls identified during in-home training, those that are required for the Outcomes Monitoring Program, and as identified during other interactions with patients and caregivers. In addition, you will participate in a rotation of on-call for after-hours support to trainers and patients with complex respiratory health equipment needs.

What you'll be doing

• Train new clinical patient trainers on respiratory health products and the in-home training expectations

• Provide patient focused, clinical follow-up calls required for the Outcomes Monitoring Program

• Act as a clinical resource for contract trainers, which includes carrying the clinical resource phone after hours and on weekends as well as supporting patients with respiratory equipment including afterhours phone support for ventilation patients.

• Partners with field sales staff to resolve patient related issues and educate the patient/caregiver on the benefits of therapy to help them understand the therapy, promote therapy adherence and device retention.

• Works collaboratively with multiple teams to optimize patient outcomes.

• Communicate patient information to field team, when pertinent

• Evaluate contract trainers and perform initial Competency Evaluations

• Accurately document events and communications in a timely manner

• In addition, you will participate in a rotation of on-call for afterhours (business week and weekends) support to trainers and patients with complex respiratory health equipment needs (once every 12 weeks).

What you'll bring

• Registered Respiratory Therapist or Registered Nurse with active licensure in state of residence is required.

• AA required, BA/BS degree preferred, or equivalent related work experience.

• 2 years of clinical experience in a hospital, healthcare, or homecare setting required.

• Previous experience providing training and/or education for patients, caregivers, and healthcare team members.

• Strong critical thinking, problem solving skills and Outstanding written, verbal, and interpersonal and presentation skills,

• Proficiency in Microsoft Office, third Party payer experience preferred and TIMS experience preferred.

#LI-DF

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,500 to $120,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, and long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law EEO is the law - Poster Supplement 
Pay Transparency Policy

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.